Privacy Policy

1. Information We Collect

When you submit a contact or service request form, we may collect:

• Name, phone number, and email address
• Service address and description of your HVAC issue or request
• SMS opt-in consent status

2. How We Use Your Information

We use your information to:

• Contact you to schedule or confirm HVAC service appointments
• Send SMS messages related to your service request and account, including appointment reminders, technician status updates, follow-ups, and promotional offers (seasonal specials, maintenance plan discounts) — only when you have opted in via the consent checkbox on our form
• Respond to inquiries and provide customer support
• Improve our services and website experience

3. SMS / Text Message Communications

Our forms include two optional SMS consent checkboxes. By checking either box, you expressly consent to receive that category of text messages from Protek Property Solutions Inc. (DBA Protek Heating & Cooling) at the mobile number you provided. Consent is not required to submit a form or receive service. Message frequency varies. Standard message and data rates may apply.

To opt out: Reply STOP to any text message at any time. You will receive a confirmation and no further messages will be sent.

For help: Reply HELP to any text message, or contact us at info@protekps.com.

We do not sell, share, rent, or trade your phone number or SMS opt-in data with third parties for their marketing purposes. This information is used solely to communicate with you about your service request.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. These may include:

• Essential cookies: Required for basic site functionality and cannot be disabled.
• Analytics cookies: We use Google Analytics to understand how visitors interact with our site (pages visited, time on site, traffic sources). This data is aggregated and anonymized.
• Advertising cookies: We may use Google Ads and similar services to measure the effectiveness of our advertising. These services may set cookies to track conversions.

You can control cookies through your browser settings. Disabling cookies may affect site functionality. We do not respond to Do Not Track signals at this time.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These include encrypted data transmission (HTTPS), restricted access to personal data, and use of reputable third-party service providers with their own security standards.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Information Sharing

We do not sell, rent, or share your personal information with third parties except as necessary to fulfill your service request (e.g., our CRM or scheduling software) or as required by law. Any third-party service providers we use are contractually obligated to protect your information and use it only for the purposes we specify.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications at any time

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: